How to reset your password?

This article shows you how to reset your password. You can do so in two ways: 

1. If you are already signed into your account (Method 1)
2. If you are not signed into your account or unable to sign in (Method 2)

Method 1 If you are already signed into your account:  

1. Click on your name in the top right corner
2. Click on "My account" from the drop down menu that appears 
3. Click the blue "Change My Password" button in the top right corner
4. Choose a password that matches the required length and complexity and click "Submit"

Method 2 If you are not signed into your account or unable to sign in: 

1. On the login page, please enter your email address or phone number and click on "Continue"
2. If it is then prompting you to create an account instead of entering a password, please check the email address is spelled correctly and is the same one used to sign up initially.
3. On the next page, click "Forgot your Password?" *Alternatively you can click on "Send an automatic sign in link" to bypass having to reset your password and receive a one time use email link that will take you into your account.*
4. Please check your email or mobile phone for the link, which will expire in 24 hours.

If an account exists with the email address provided, you will receive a message with instructions on how to reset your password shortly. Remember to check your spam or junk folders if you haven't received the message within 5 minutes.

Additional Resources: 

Video Walk-through:

Step-by-Step Scribe Guide: